FAQ / Contact
Q & A's
HOW DO I GET FREE SHIPPING ON MY ORDER?
Orders over $500 receive free shipping!
WHEN WILL I RECEIVE MY ORDER?
Orders are generally processed within 1–3 business days of being placed. We do not ship perishable items on Friday, they are shipped the following Monday.
Once Shipped:
Ground Orders: 2-7 Business Days.
Express Orders: Next business day for most addresses.
Pick Up Orders: Generally ready for pick up within 24 hours, you will recieve a confimation email once your order is ready for pick up. We are open Monday to Friday, 8am-330 pm for pick up.
HAS MY ORDER SHIPPED?
Once your order ships you will receive a confirmation email. This email will contain a tracking number, this number will have the most up to date information on your delivery status.
WHAT DO I DO IF MY PRODUCT SHOWS UP DAMAGED?
If you receive any broken/spoiled items, please take pictures right away and contact Customer Care within 24 hours of the arrival, they will help you with the next steps.
THERE IS A BUG ON MY WILD MUSHROOM.
It is not uncommon to find the occasional bug on a wild mushroom, simply wipe it off and know that the mushroom is still perfectly safe and delicious to eat.
CAN I PICK UP AT YOUR LOCATION?
Absolutely. Come see us and pick up your order! Select pick up when checking out.
6711 Elmbridge way, Unit 160. Richmond BC.
Hours: Monday through Friday 8am-330pm.
WHAT COUNTRIES DO YOU SHIP TO?
We currently accept online orders from Canada. Any orders for the United States should be placed on our American Website, click the following link to direct yourself: https://mikuniwildharvest.com
WHY WAS MY CREDIT CARD DECLINED?
A credit card transaction can be declined for several reasons, here are the most common:
Incorrect credit card number or expiration date • Insufficient funds • Billing address and or postal code does not match address on file with credit card company • Bank or credit card company is experiencing technical issues • If a large number of online purchases are made in a short period of time, some banks will reject some of the charges as a fraud prevention measure.
Shipping Information
Please note that orders will be processed 1-3 days after they are placed. We do not ship perishable items on Friday, they are shipped the following Monday.
Ground Orders: 2-7 Business Days.
Express Orders: Next-business-day for most addresses.
Pick Up Orders: Generally ready for pick up within 24 hours, you will receive a confirmation email once your order is ready for pick up. We are open Monday to Friday, 8am-330pm for pick up.
Orders over $500 receive free shipping!
Shipping charges are based upon the weight of your order, and are calculated at the time of purchase. Due to their perishable nature, certain products may only ship via overnight delivery. We may use a different courier than originally stated, however this is selected specifically to be the best courier for your location. As soon as your package has left our warehouse you will receive an email with your tracking number. Please keep this number for your records as you will be able to use the tracking number to monitor when your package will be delivered.
INTERNATIONAL SHIPPING
Currently we only offer shipping to addresses in the United States and Canada. We do have distributors in other areas of the world so please get in touch with us and we will try to connect you with them.